FAQ: Custom Operating Systems for Business
All the answers about custom operating systems, costs, timelines, and more.
Frequently Asked Questions
Everything you need to know about custom operating systems, answered in one place.
About Operating Systems
What exactly is a business operating system?
A business operating system is a software platform that connects all your business operations in one place. Think of it as the "digital brain" of your company — it handles sales, inventory, clients, finances, and everything else from a unified interface.
Is it the same as an ERP or CRM?
Similar, but different. A custom operating system combines ERP, CRM, and more functions, but designed specifically for YOUR processes. You don't adapt your business to the software — the software adapts to you.
Do I need technical knowledge to use it?
Absolutely not. We design interfaces meant for business users. If you know how to use Instagram, you can use your operating system.
About Costs
How much does a custom operating system cost?
Minimum investment is $200,000 MXN for initial construction, plus a maintenance fee starting at $10,000 MXN monthly. Exact cost depends on your operation's complexity.
Why is it more expensive than generic software?
Because it's built from scratch for you. Generic software is one-size-fits-all — cheap but limited. A custom system is a tailored suit — higher investment but incomparable value.
Are there hidden costs?
No. Our model is transparent: initial construction + monthly maintenance. No surprises, no additional charges for users or features.
About Implementation
How long does it take?
A base operating system is ready in 8-12 weeks. We work modularly, delivering features incrementally.
What do I need to provide?
Your time and business knowledge. We meet with you regularly to understand your processes and validate that the system reflects your actual operation.
Can I keep operating during implementation?
Yes. The new system develops in parallel. When ready, we do a planned migration that minimizes disruption.
About Support
What does monthly maintenance include?
24/7 technical support, error monitoring, bug fixes, security updates, and continuous system optimization.
How fast do you respond if there's a problem?
Critical problems: less than 1 hour. Minor issues: same day. We're local in Los Cabos — no timezone delays.
Can I request new features?
Yes. Maintenance includes small improvements. For major features, we quote separately and transparently.
About Ownership
Who owns the code?
You do. The system code is 100% yours. You can maintain it with any developer if you decide to change providers.
Where is my data stored?
On servers you control. We typically use cloud infrastructure (AWS, Google Cloud) with location in Mexico or United States per your preference.
Next Step
Have more questions? Schedule a free consultation — we'll meet with you in person to answer all your questions.